Helping Hands Adoption Agency | Feedback Procedure
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Feedback Procedure

HHAMA welcomes all feedback and client all feedback/complaint will be investigated and responded to with full respect for the client and the feedback/complaint.  Our Feedback/Complaints Policy, which outlines the HHAMA commitment to accept and respond to client feedback/complaints in a timely and professional manner will be uploaded to this website by the end of May 2017.

Feedback/complaints can be submitted using our online form below. On submission of your feedback/complaint you will be issued with a reference number, please use this in any future communication with us.

We acknowledge receipt of all feedback/complaints within 3 working days. We commit to have a response within 15 days from receipt of a formal complaint. We may contact you for further information in order to fully respond to your feedback/complaint.

Complaints Form